Use Business Email in your mail app or on your phone

On this page

IMAP and SMTP settings for Business Email, with steps for Outlook, Apple Mail, iPhone and Android.

Your settings

Use the values in the Mail app settings section of your Business Email service page:

Setting	Value
Username	Your full email address, for example `info@example.com`
Password	The mailbox password you chose
Incoming server (IMAP)	The server shown on your service page · port 993 · SSL/TLS
Outgoing server (SMTP)	The same server · port 465 · SSL/TLS (or port 587 · STARTTLS)
Outgoing authentication	On — the same username and password

Tip: Choose IMAP, not POP3, so your email stays in sync on every device and in webmail.

Go to File → Add account (Windows) or Settings → Accounts → + (Mac).
Enter your email address. If Outlook finds the settings automatically, enter your password and finish.
If it asks, choose IMAP and enter the servers, ports and encryption from the table above.

Open Settings → Mail → Accounts → Add Account → Other → Add Mail Account (on a Mac: Mail → Add Account → Other Mail Account).
Enter your name, email address and password.
Choose IMAP and enter the incoming and outgoing server from your service page for both host names.

Open Gmail → your profile picture → Add another account → Other.
Enter your email address, choose Personal (IMAP), and enter your password.
Enter the incoming server (port 993, SSL/TLS) and the outgoing server (port 465, SSL/TLS), and keep Require sign-in on.

Problem	What to do
The password is rejected	Use the full email address as the username. If in doubt, set a new password with Change password on your service page.
You can receive but not send	Turn on authentication for the outgoing server, and check the port and encryption (465 · SSL/TLS or 587 · STARTTLS).
No new email arrives	Check that your domain's DNS records are in place — see Set up Business Email on your domain.
Your email lands in spam folders	Make sure the SPF and DKIM records from your service page are added.

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