Frequently asked questions

We specialise in managed Oracle APEX hosting (Shared, Dedicated DB and Cloud DB), plus web hosting, VPS, dedicated servers, domain registration and SSL certificates — everything you need under one roof.

Yes. Eligible APEX, VPS and web hosting plans include a 7-day money-back guarantee (3 days on Cloud DB). See our Refund Policy for full details.

Oracle APEX hosting is set up instantly in Germany and Bangladesh, with Finland, Singapore and the United States available on request. Cloud VPS is available in Germany, Finland, the United States and Singapore. See our Network & Data Centers page.

Critical issues — such as a site that is down — are handled 24/7 with a first response within 15 minutes. Other requests are answered within 4 hours. See our SLA for details.

Shared places your workspace on a shared Oracle DB (great to start). Dedicated DB gives you a private, isolated Oracle instance with root access. Cloud DB adds enterprise Oracle 26ai EE across two dedicated VMs for the highest demands.

Shared hosting and Dedicated DB both run Oracle Database 26ai with APEX 26.1. We keep versions current and let you schedule upgrades on dedicated plans.

Yes. All APEX plans support direct schema access via SQL Developer, Toad and similar tools, plus ORDS and RESTful services.

Yes — connect your own domain or subdomain in the Domains tab of your service. It gets a free SSL certificate automatically, and you choose what it opens. See Connect your own domain.

Absolutely — free migration is included on every plan. See our Migration page.

We accept major credit/debit cards (VISA, Mastercard), PayPal and bKash. All payments are processed securely.

Plans are billed in advance — monthly, annually or every two years, where offered — and renew automatically at the then-current rate unless cancelled. Annual billing saves you up to 20%.

Yes — invoices are available anytime from your client area, with your company details and tax information.

You can cancel any service from your client area at any time. If you cancel within the money-back guarantee window, you will receive a full refund of the hosting fee. If a free domain came with the plan, its regular price is kept back and the domain stays yours.

Yes — open your service in the client area and choose a new plan. On APEX Shared Hosting the change is applied automatically within a minute: an upgrade is charged a prorated amount for the rest of your term, and a downgrade costs nothing today and lowers your next bill, as long as your data, workspaces and website files fit the smaller plan. See Upgrade, renew or cancel a service.

Selected APEX Shared Hosting plans include a free domain for the first year — checkout shows when your order qualifies. You can also register or transfer domains across 300+ extensions anytime.

Yes — free WHOIS privacy is included on all eligible domains to keep your contact details private.

Unlock your domain and get the EPP code from your current registrar, then start the transfer on our Domain Transfer page. You get a free 1-year extension.

Yes — free auto-renewing SSL on every plan, plus premium DV, OV, EV and wildcard certificates. See SSL Certificates.

Yes — Business Email on your own domain, with 15 GB per mailbox, webmail, and IMAP/SMTP for Outlook, Apple Mail and phones. See Business Email.

We provide a 99.9% uptime SLA backed by service credits. See our Service Level Agreement and live status page.

Yes — every APEX plan includes daily backups kept for 7 days, and our team restores them on request. For Cloud VPS, automated backups are available as an add-on.

All plans run on enterprise NVMe SSD storage in redundant arrays for maximum speed and durability.

Yes — free SSL, managed firewalls, always-on DDoS protection and daily backups kept for 7 days on every APEX plan.